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The Perfect Christmas Gift ---
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zendao42



Joined: 05 Sep 2006
Posts: 13570
Location: Somewhere in a galaxy near you
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Amigo wrote:
zendao42 wrote:
[...]
Just got a new phone this week, since the old one was on life support-
should I worry that they'll get me next?


Well, if it's like mine, you can turn off the "GPS always on" feature so that it ONLY works when you're making a 911 call. Check the "Settings" menu.

(gotta protect my sweet zen from those mean old death rays!) Smile


Very Happy Thanks for looking out for me, honey... Wink



I was all up in those settings before I even left the mall- sorry, shouldn't have said the "m" word...

Post Fri Dec 07, 2007 5:10 am   View user's profile Send private message Visit poster's website
mllefifi



Joined: 28 Jan 2006
Posts: 8964
Location: Deleoware
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chris wrote:
[...]
I loves my Nano, Feef. Dexter at the gym, that's alls I'm saying. Also cheaper than like 99% of the GPS devices.

Well, Chris, today I took a half-day off from work to finish my xmas shopping. Bought a silver 8-GB iPod Nano at Best Buy, along with a 2-year replacement warranty. I'm glad it's a gift for someone else and not me. It's just too tiny and sparse-looking for my taste. I likes my electronics bigger, with more buttons. Very Happy

Anyway, this Best Buy store was just recently built. It has a feature that I simply cannot stand: diagonally placed aisles.

Checkout there has another annoying feature: they put your bought merchandise in clear plastic bags that glue closed at the top. That is so ridiculous. I couldn't even put my receipt in the bag unless I rolled it up and slid it through a small side hole; and when I got to my car, I had to put the Best Buy bag inside an opaque bag so that no one could see through the car window what I had bought on my next stop. Rolling Eyes
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"If you allow yourself to be offended, then you're a bit of [a] nitwit."
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Post Fri Dec 07, 2007 11:47 am   View user's profile Send private message Visit poster's website AIM Address
chris
Site Admin


Joined: 02 Mar 2004
Posts: 3833
Location: People Republic of Northern California
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mllefifi wrote:
chris wrote:
[...]
I loves my Nano, Feef. Dexter at the gym, that's alls I'm saying. Also cheaper than like 99% of the GPS devices.

Well, Chris, today I took a half-day off from work to finish my xmas shopping. Bought a silver 8-GB iPod Nano at Best Buy, along with a 2-year replacement warranty. I'm glad it's a gift for someone else and not me. It's just too tiny and sparse-looking for my taste. I likes my electronics bigger, with more buttons. Very Happy

Anyway, this Best Buy store was just recently built. It has a feature that I simply cannot stand: diagonally placed aisles.

Checkout there has another annoying feature: they put your bought merchandise in clear plastic bags that glue closed at the top. That is so ridiculous. I couldn't even put my receipt in the bag unless I rolled it up and slid it through a small side hole; and when I got to my car, I had to put the Best Buy bag inside an opaque bag so that no one could see through the car window what I had bought on my next stop. Rolling Eyes


Best Buy has the WORST customer service anywhere. I've gone into them in three different cities and it's always the same thing. Three pimply guys talking about Playstation or cars who absolutely can't be bothered with your stupid retail shit and one hopelessly put-upon girl at the register who just wants everyone to die so she can go somewhere else and be hopelessly bored. They really, really need to put those people on commission.

Post Fri Dec 07, 2007 12:09 pm   View user's profile Send private message Send e-mail Visit poster's website
leprrkan



Joined: 29 Jul 2007
Posts: 5089
Location: In the home stretch...
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chris wrote:
mllefifi wrote:
chris wrote:
[...]
I loves my Nano, Feef. Dexter at the gym, that's alls I'm saying. Also cheaper than like 99% of the GPS devices.

Well, Chris, today I took a half-day off from work to finish my xmas shopping. Bought a silver 8-GB iPod Nano at Best Buy, along with a 2-year replacement warranty. I'm glad it's a gift for someone else and not me. It's just too tiny and sparse-looking for my taste. I likes my electronics bigger, with more buttons. Very Happy

Anyway, this Best Buy store was just recently built. It has a feature that I simply cannot stand: diagonally placed aisles.

Checkout there has another annoying feature: they put your bought merchandise in clear plastic bags that glue closed at the top. That is so ridiculous. I couldn't even put my receipt in the bag unless I rolled it up and slid it through a small side hole; and when I got to my car, I had to put the Best Buy bag inside an opaque bag so that no one could see through the car window what I had bought on my next stop. Rolling Eyes


Best Buy has the WORST customer service anywhere. I've gone into them in three different cities and it's always the same thing. Three pimply guys talking about Playstation or cars who absolutely can't be bothered with your stupid retail shit and one hopelessly put-upon girl at the register who just wants everyone to die so she can go somewhere else and be hopelessly bored. They really, really need to put those people on commission.


A freind of mine at work dates a girl who works at our local Best Buy, I'll have to ask her the names of the 3 pimply guys Laughing
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Post Fri Dec 07, 2007 12:29 pm   View user's profile Send private message Send e-mail Visit poster's website Yahoo Messenger MSN Messenger
Lauren



Joined: 07 Mar 2004
Posts: 1582
Location: Massachusetts
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chris wrote:
Best Buy has the WORST customer service anywhere. I've gone into them in three different cities and it's always the same thing. Three pimply guys talking about Playstation or cars who absolutely can't be bothered with your stupid retail shit and one hopelessly put-upon girl at the register who just wants everyone to die so she can go somewhere else and be hopelessly bored. They really, really need to put those people on commission.


I don't know if I can agree with that. Bigger commissions don't necessarily translate into better customer service. As it is, I already have to spend my time smiling politely and saying "no" to all sorts of warranties and service plans when I go into a Best Buy. Now imagine being pushed to spend more money because the employee helping you is paid on commission - is he or she really listening to what you need, or is he/she trying to make an extra few dollars off of you? I tend to find that it's the latter when I'm talking to someone whose income is based on commission, and I hate being pushed.

Good customer service is helped by decent pay, but a manager has to also convey that he expects his team to treat the customers well, and follow through somehow with employees who don't. You start by hiring people who don't suck at it, and work at training them in it where they need improvement.

We were lucky at the bookstore - the woman who did a lot of the interviewing and hiring found the cream of the crop. But there were a few people who were hired here and there who didn't have the first clue about helping customers. We corrected them and showed them what we expected, and because it was a good place to work at, and the crew was filled with awesome people, they learned.

But commission isn't the way to go - to bring about a change in their crappy customer service (and I completely agree that it sucks - it's bad on this coast, too), the managers have to train people on how to do it right.

Those three pimply guys? Their boss needs to walk over to them and break them up, give them things to do away from one another, because a customer's not likely to interrupt their conversation. Maybe send one of them over to open another register, so the girl won't be so put-upon. Sad to say, not all retail minions know this stuff by instinct. But if the higher-ups don't recognize this, it's their own fault (or their corporate overlords' faults) when customers start going elsewhere instead.

(ohgodthreadjackover)
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Post Fri Dec 07, 2007 12:51 pm   View user's profile Send private message Send e-mail Visit poster's website AIM Address ICQ Number
mllefifi



Joined: 28 Jan 2006
Posts: 8964
Location: Deleoware
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chris wrote:
Best Buy has the WORST customer service anywhere. I've gone into them in three different cities and it's always the same thing. [...]

Maybe its a regional thing. I have no complaints about the attendant who handled my purchase today. When I entered the store, I was afraid I'd have to stand in line among the overly populated diagonal checkout stations that greeted me.

The young lady who rang me up was already in the midst of stuffing more iPods into the locked cabinet when I started looking at the Nano, and she helpfully volunteered that there were more colors than the ugly pastel green on display. And she stopped what she was doing (by quickly locking up the boxes that she was unpacking) and rang me up at a free register right around the corner.

(Also, this time, there wasn't this or that attendant asking me every 2-3 minutes whether I needed help.)

Anyway, we can see what happens if a repair/replacement is needed later. Razz
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Post Fri Dec 07, 2007 1:03 pm   View user's profile Send private message Visit poster's website AIM Address
Wingnut



Joined: 22 Aug 2007
Posts: 2602
Location: Nanaimo, British Columbia
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Lauren wrote:
chris wrote:
Best Buy has the WORST customer service anywhere. I've gone into them in three different cities and it's always the same thing. Three pimply guys talking about Playstation or cars who absolutely can't be bothered with your stupid retail shit and one hopelessly put-upon girl at the register who just wants everyone to die so she can go somewhere else and be hopelessly bored. They really, really need to put those people on commission.


....Those three pimply guys? Their boss needs to walk over to them and break them up, give them things to do away from one another, because a customer's not likely to interrupt their conversation. Maybe send one of them over to open another register, so the girl won't be so put-upon. Sad to say, not all retail minions know this stuff by instinct. But if the higher-ups don't recognize this, it's their own fault (or their corporate overlords' faults) when customers start going elsewhere instead.

(ohgodthreadjackover)


I was in the local Futureshop the other day (Canadian equivalent of Best Buy - same company) and while I was browsing the plasma tv's (just browsing-can't actually afford one) the group of FOUR pimply guys continued their conversation for a moment as though I weren't even there, then when they deigned to notice me, their first question was "Hey, do you like beer? We're talking about beer."

Well, yes - as a matter of fact I do like beer. Quite a lot. WHAT THE FUCK DOES THAT HAVE TO DO WITH TVoh, wait, that's a dumb question...

But still...what the hell happened to customer service?
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Post Fri Dec 07, 2007 1:20 pm   View user's profile Send private message Send e-mail MSN Messenger
mllefifi



Joined: 28 Jan 2006
Posts: 8964
Location: Deleoware
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Wingnut wrote:
But still...what the hell happened to customer service?

Unfortunately he passed away about 10 years ago.
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Post Fri Dec 07, 2007 1:29 pm   View user's profile Send private message Visit poster's website AIM Address
Deive



Joined: 16 Feb 2007
Posts: 2119
Location: ann arbor Michigan
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The problem with people who get bad service at best buy is that they don't have big enough boobs.

I've never had a problem getting service. I've never had a problem returning anything. I've also never been charged the restocking fee.

Boob power yay!

Post Fri Dec 07, 2007 8:09 pm   View user's profile Send private message Visit poster's website
leprrkan



Joined: 29 Jul 2007
Posts: 5089
Location: In the home stretch...
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See, AG, just get some boobs of your own and then you'll be set... then again, with a set of your own, you probably would lose interest in going out to places like Best Buy, or in leaving the house in general... Shocked Laughing
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Post Fri Dec 07, 2007 8:13 pm   View user's profile Send private message Send e-mail Visit poster's website Yahoo Messenger MSN Messenger
zendao42



Joined: 05 Sep 2006
Posts: 13570
Location: Somewhere in a galaxy near you
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leprrkan wrote:

See, AG, just get some boobs of your own and then you'll be set... then again, with a set of your own, you probably would lose interest in going out to places like Best Buy, or in leaving the house in general... Shocked Laughing


He could just take somebody with him that's got their own set-
right, leads to not leaving the house...

Post Sat Dec 08, 2007 5:04 am   View user's profile Send private message Visit poster's website
mllefifi



Joined: 28 Jan 2006
Posts: 8964
Location: Deleoware
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The trouble with Deive's theory is that, yesterday when I was shopping, I wasn't even wearing my boobs. Cool
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Post Sat Dec 08, 2007 5:09 am   View user's profile Send private message Visit poster's website AIM Address
Joelibris



Joined: 23 Mar 2006
Posts: 7557
Location: Kraptapolis, NC, U. S. of DUH-HUH
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Do what I did at Best Buy, Chris... Holler "Maybe I can get someone at Circuit City to help me pick out a (whatever very expensive item you're near)!"
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Post Sat Dec 08, 2007 2:30 pm   View user's profile Send private message Send e-mail AIM Address Yahoo Messenger
mllefifi



Joined: 28 Jan 2006
Posts: 8964
Location: Deleoware
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Joelibris wrote:
Do what I did at Best Buy, Chris... Holler "Maybe I can get someone at Circuit City to help me pick out a (whatever very expensive item you're near)!"

Yeah, especially given that CompUSA is folding after the holidays.
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"If you allow yourself to be offended, then you're a bit of [a] nitwit."
(Christopher Moore)

Post Sat Dec 08, 2007 2:38 pm   View user's profile Send private message Visit poster's website AIM Address
chris
Site Admin


Joined: 02 Mar 2004
Posts: 3833
Location: People Republic of Northern California
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mllefifi wrote:
The trouble with Deive's theory is that, yesterday when I was shopping, I wasn't even wearing my boobs. Cool


I know. And what if you're there to get some boobs? Some electric boobs, like in that old Elton John song?

You know I read it in a magaaaazeee-ee-eee-eeen. B-B-Bennie and the Jets.*






* A written stutter... You know, the older I get, the more it occurs to me that Bernie Taupin was a nitwit. No? "If I were a sculptor, but then again, no." Dude, you are supposed to polish up your false starts on the rewrite!


Last edited by chris on Sat Dec 08, 2007 5:43 pm; edited 2 times in total

Post Sat Dec 08, 2007 5:39 pm   View user's profile Send private message Send e-mail Visit poster's website
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